Privacy Policy

1. Information We Collect

Cellf Solutions collects information that you voluntarily provide when you interact with our website, book a consultation, or communicate with our team. The types of information we may collect include:

Personal Identification Information: Full name, email address, phone number, country of residence, and date of birth.
Medical Information: Medical history, current health conditions, medications, allergies, prior treatments, and treatment preferences.
Communication Data: Records of correspondence including emails, contact form submissions, and consultation requests.
Technical Data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.

2. How We Use Information

The information we collect is used solely for the purpose of providing and improving our medical coordination services. Specifically, we use your information for:

Treatment Planning: Assessing your suitability for specific regenerative medicine treatments and developing personalized treatment plans.
Appointment Scheduling: Coordinating consultation and treatment dates with our partner clinic in Sanur, Bali.
Follow-Up Care: Monitoring your progress after treatment and providing ongoing support and guidance.
Communications: Responding to your inquiries, sending treatment-related information, and sharing relevant educational materials.
Service Improvement: Analyzing website usage to enhance user experience and improve our services.

We will never use your personal or medical information for purposes unrelated to your treatment and care without your explicit consent.

3. Medical Records

Cellf Solutions takes the confidentiality and security of your medical records extremely seriously. All medical information is stored on secure, encrypted servers with strict access controls. Our data protection practices are designed to meet or exceed standards comparable to HIPAA (Health Insurance Portability and Accountability Act) requirements.

Key principles of our medical records management include:

Secure Storage: Medical records are stored in encrypted format on servers protected by enterprise-grade security measures.
Access Control: Only authorized medical and administrative personnel directly involved in your care have access to your records.
Patient Access Rights: You have the right to access your medical records upon request. We will provide copies within a reasonable timeframe.
Retention: Medical records are retained in accordance with Indonesian healthcare regulations and international best practices.

4. Data Sharing

Cellf Solutions shares your information only on a strictly limited, need-to-know basis:

Partner Clinic: Relevant medical information is shared with our partner clinic, Divine Plastic Surgery and Stem Cell Clinic, to facilitate your treatment. This is essential for treatment planning and delivery.
No Third-Party Sales: We never sell, rent, or trade your personal or medical information to third parties for marketing or any other purposes.
Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests from Indonesian authorities.

Any sharing of information with our partner clinic is governed by strict confidentiality agreements that mirror the protections outlined in this Privacy Policy.

5. Cookies & Analytics

Our website uses standard cookies and analytics tools to improve your browsing experience and understand how visitors interact with our content:

Essential Cookies: Necessary for the basic functioning of the website, such as navigation and security features.
Analytics Cookies: We use Google Analytics to collect anonymous usage data, including pages visited, time spent on site, and geographic location of visitors. This data helps us improve our content and user experience.
Preference Cookies: Remember your preferences, such as dark/light mode selection, to enhance your browsing experience.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Data Security

We implement robust security measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction:

Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. Stored data is encrypted at rest.
Secure Servers: Our data is hosted on secure servers with physical security controls, firewalls, and intrusion detection systems.
Access Controls: Access to personal data is restricted to authorized personnel only, with unique login credentials and role-based permissions.
Regular Audits: We conduct periodic security assessments and updates to maintain the integrity of our systems.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal and medical information:

Right to Access: You may request a copy of the personal data we hold about you at any time.
Right to Correction: You may request that we correct any inaccurate or incomplete information in our records.
Right to Deletion: You may request the deletion of your personal data, subject to legal and medical record retention requirements.
Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within 30 days.

8. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: reception@cellfsolutions.com

Address: Jl. Padang Galak No.6, Sanur, Kec. Denpasar Tim., Kota Denpasar, Bali 80237, Indonesia

We are committed to protecting your privacy and will address all inquiries promptly and thoroughly.

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